FAQs

What currency are the prices on the site?
All prices are shown inUSD.

I just placed an order. When will it ship?
We do our best to ship orders as quickly as possible. Please allow2–4 business days for processing before your order ships

Average delivery time is 7–15 business days.
Tracking numbers are usually updated 3–4 days after your order has shipped. If you don’t see one after 7 business days, please email us at support@covou.com.

What if I’m not happy with my order? Can it be returned?
Yes! We offer a 100% money-back guarantee if your product is defective or damaged. Please send us an email with proof of the issue, and we’ll process a full refund.

Can I cancel my order?
You can cancel your order before it ships without any penalty. If it has already been shipped, you can use our easy return system for a full refund.

I entered the wrong shipping address. What should I do?
If you entered the wrong address, please reply to your order confirmation email and let us know within 24 hours. We’ll update your details before your order is shipped.
Unfortunately, once the order has shipped, we cannot make changes or offer refunds for incorrect addresses.

How long does shipping take?
Shipping times vary as we ship worldwide from multiple fulfillment centers. On average, delivery takes 7–15 business days depending on your location.

I have a question that isn’t answered here. What should I do?
We’re happy to help! Send us an email at support@covou.com, and our team will respond as quickly as possible.
For faster assistance, please include your order number and a clear explanation of your issue.